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faq_title
faq_subtitle
About eZTracker
What is eZTracker?
Which markets does eZTracker currently operate in?
What can I use eZTracker for?
How do I sign up for eZTracker?
Scanning and Results
Why I can’t scan the data matrix on the product packaging?
I tried to use my phone camera to scan the data matrix directly but nothing happens. What should I do?
There is a pop up message that says “Your product has been scanned X times”. What should I do?
Why do I receive a “Not Recognized” or “Not Supported” result after I scan the product?
My data matrix label is damaged. How do I scan?
faq_app_issues_title
The web application is not loading or is loading slowly.
Do I need to be connected to the internet in order to use eZTracker?
I have forgotten my password. How do I reset it?
I am unable to receive OTP email for registration or password reset.
faq_data_privacy_title
How is my data on the app protected? What will you use my data for?
Why do I need to allow my location to use eZTracker?
